Thank you for considering investing in our platform. We understand that sometimes circumstances may arise where you need to request a refund. Therefore, we have put in place a detailed customer refund policy that covers all possible scenarios.
1. Our Refund Policy
We offer a 30-day refund policy on all solar cell purchases made on our website. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your purchase date.
2. Eligibility for Refund
To be eligible for a refund, your solar cells must meet the following criterion:
• The request for refund must be made within 30 days of the purchase date.
If the above criterion is not met, we reserve the right to reject the refund request.
3. How to Request a Refund
To request a refund, please send an email to our customer service team at info@solwana.com. In your email, please include the following information:
• Your name and order number
• The reason for your refund request
• Your preferred refund method (Paygate Secure Payment Gateway or other)
Once we receive your request, we will review it and notify you of the status of your refund as soon as possible.
4. Refund Method
If your refund request is approved, we will process the refund using the original payment method used for the purchase. If you used Paygate Secure Payment Gateway for your purchase, your refund will be processed through Paygate Secure Payment Gateway. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Contact Us
If you have any questions about our refund policy, please do not hesitate to contact us at info@solwana.com. We are always happy to assist you.